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Policies

Terms and conditions

This website is owned and operated by Calmer Tides in conjunction with the web development company Wix.com. These Terms set forth the terms and conditions under which you may use our website and purchase the products, services, and resources as offered by us. This website offers visitors products, services, and resources related to mental health, wellbeing, and self-help topics. By accessing or using the website of our products, services, and resources, you approve that you have read, understood, and agree to be bound by these Terms. In order to receive our products, services, and resources, you must possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. Customers purchase Calmer Tides products, services, and resources with the understanding that they are not diagnostic tools, and should not replace professional psychological and medical interventions. All products, services, and resources created by Calmer Tides are designed to support established self-reflective and self-care practices only. Customers engage with Calmer Tides products, services, and resources under their own volition, and take full responsibility for any emotional, mental, psychological, or physical effects that engaging with said products, services, and resources may evoke. You agree to indemnify and hold Calmer Tides (Rowan Pring) harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. To the maximum extent permitted by applicable law, in no event shall [website owner], be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, Calmer Tides (Rowan Pring) assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our products, services, or resources; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. When buying an item from Calmer Tides, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for our products, services, and resources are listed on our website. We reserve the right to change our prices for products, services, and resources displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. Customers also acknowledge that all products, services, and resources created by Calmer Tides (including the Calmer Tides logo) are original artworks and are therefore not to be re-sold, copied in any fashion, or shared with others for commercial use (in part or in whole) without the express permission of the author and creator (Rowan Pring, Calmer Tides). Customers understand that Calmer Tides journals and other Print On Demand (POD) products are printed and shipped by a third party POD company (Bookvault) who do not work weekends. Therefore there may, on occasion, be delays to shipping and/or returns times that are out of the control of Calmer Tides. Calmer Tides will endeavour to keep customers updated on all information relevant to their POD purchase, should any issues arise with an order, and thank customers for their patience in this regard. Calmer Tides reserves the right to change, update, or remove any of its products, services, or resources at any time, for any reason, or for no reason. We also reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our products, services, and resources after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the products, services, and resources we offer. Should you wish to discuss our Terms and conditions with us, please contact: calmer.tides@outlook.com

Privacy Policy

We receive, collect and store any information you enter on our website via the contact form or checkout cart, or provide us in any other way (for example, direct emails). In addition, we collect information from your IP address to track the locations of where our website has been accessed from. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password (where applicable to website functions), communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile (where applicable to website functions). When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We collect such Non-personal and Personal Information for the following purposes only: To provide and operate the Products, Services, and Resources offered on our website; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. All Print On Demand (POD) products are fulfilled by Bookvault, who receive customer name, address, and email contact information for the purpose of printing and shipping products to our customers. Their privacy policy can be found here: https://bookvault.io/service/privacy_policy All contact form entries are sent to our business email address which is hosted by Microsoft Outlook. Only relevant and appropriate staff members at Calmer Tides have access to the business email, and all personal information provided via emails to the Calmer Tides business email account will only be processed in line with relevant and direct requests from customers. If we need to share your details with any third parties (aside from those already listed above), for the purpose of fulfilling an order or chasing a delayed or missing order, we will not do so without the express permission of you, the customer. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. If you don’t want us to process your data anymore, please contact us at calmer.tides@outlook.com We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at calmer.tides@outlook.com

Returns

If your journal or other Print On Demand (POD) product is damaged or misprinted in any way, you have 30 days from the date of purchase to contact Calmer Tides with proof of purchase and photographs of any defects, so that we can discuss the potential of a full refund for you (not including postage and packaging costs). Journals must be unwritten in to be eligible for refund potentials. Customers who received free resources through the Calmer Tides website are not eligible for any refund should the resources become chargeable to the public at a later date.

Image by Peter Fogden
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